Hertfordshire Grid for Pissing Me Off!
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As you probably know if you’ve read some of my previous blogs, I work at a school (the name of which I shan’t disclose, lest it’s shining reputation be tarnished by my revelations of it as a petty, inept, and selfish body of people. But I will reveal that this particular school has its internet connection provided by th Hertfordshire Grid for Learning, in partnership with NTL Business (Virgin Media). Now, because the HGfL provides internet connections to schools, there is naturally a fairly hefty degree of filtering going on. This filtering was total. It didn’t matter if you were an Infant school child of six, or an IT Analyst of twenty-six, you were all blocked from the same sites. Which included MySpace, Facebook, most free games sites, freeware downloads (including AVG!), and most of the other sites that network administrators, teachers and other support staff want to use during their lunch breaks.
So, after much complaining, HGfL finally got off their lazy arses and did something about it. They brought in a new third party web filter provider, and set us all up on it. This meant that certain schools (like mine) that wanted more liberal access for staff, could control it on site. Great! There was the little problem of them installing the on-site box three months before they gave any of us any training, meaning that for three months everyone in the school could access almost whatever they wanted (such as year 7’s accessing their MySpace midway through registration, etc).
But finally they gave us some rudimentary training - enough that we can now lock down and restrict access as we see fit. Or at least that was the plan.
Since last tuesday when our onsite box went live, we’ve had nothing but problems! For some reason, random sites are blocked - no ‘blocked’ message is returned to the user as it should. They just get a blank page. Then none of our non-domain laptops can access the Internet as they could before - causing a major problem because we have over 500 non-domain laptops that will need internet access come September.
In addtion to this, we also have an issue with out internet connection seeming to hang for thirty seconds every five minutes or so (a problem which everyone assures us doesn’t actually exist), AND in the last two hours, we’ve discovered that HGfL/NTL are having problems even keeping the connection up! I was sorely tempted to suggest Viagra to the helpdesk operator, but I 2was afraid that if I did, I’d start ranting.
See, I know it’s not all their fault, especially the little guy on the end of the phone. But My colleague and I have been getting constant harassment and complaints since these problems started, with snide emails being sent to the whole school, and irate staff telling they’ve had enough and are going to work from home where they can rely upon their computer. And quite frankly, I want to kill someone - and a HGfL/NTL technician fits the bill quite nicely!
I hate computers.
TTFN




